Terms and conditions

We don't believe in bureaucracy for its own sake, and are trying hard not to have anything on this page... however, for some areas of our business we have to do it. Where we have terms and conditions we try to keep it pragmatic, clearly understandable and fair. So here goes...

Terms and Conditions for training workshops

Cancelling your place

If you notify Tellura in writing (via letter or email) up to 28 days before the start date of a workshop, you will receive a full refund less an administration fee of 10% (plus VAT).

If you withdraw for whatever reason within the 28 day period, the full fee will remain payable if you are unable to nominate a substitute attendee. We may, at our sole discretion, offer a discounted place on an alternative workshop.

Attendee substitutions

There is no charge for substituting an attendee provided you notify Tellura in writing up to 2 days before the workshop date. Requests to substitute an attendee on a workshop must be made in writing and can be sent by email to contact@tellura.co.uk

Non-attendance

In the event of non-attendance the workshop fee will remain payable in full and no discount or substitution will be allowed.

Cancellation by Tellura

Where exceptional circumstances dictate, Tellura reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a workshop being cancelled, participants will be notified immediately and a refund of the workshop fee will be made. No compensation will be paid for any additional costs incurred.

Dress code

There is no dress code; however, most participants choose to wear smart casual clothing. Training rooms at the venue are air-conditioned.